Bubtopin Sales Policy

Welcome to Bubtopin! We are thrilled to offer a diverse range of high-quality and educational toys designed to inspire creativity and enhance learning in children. Our sales policy outlines the terms and conditions regarding purchases, pricing, shipping, and returns. By shopping with us, you agree to the following terms.

Effective Date: November 27, 2024

1. Order Placement and Acceptance

At Bubtopin, we strive to ensure a smooth and seamless shopping experience for all our customers. When you place an order on our website, you are making an offer to purchase the selected products. Orders are subject to availability, and we reserve the right to accept or reject any order at our discretion.

Order Confirmation
Once you place an order, you will receive an order confirmation email. This email will contain the details of your order, including the products purchased, the total price, and an estimated delivery date. This confirmation does not signify that your order has been accepted, as acceptance occurs when we process your payment and ship your items.

Pricing and Product Availability
All prices on our website are in USD and are subject to change without prior notice. While we make every effort to ensure the accuracy of the product descriptions, prices, and availability, there may be occasional errors or changes. If an item becomes unavailable after you’ve placed an order, we will notify you promptly and offer alternative solutions, including a full refund or exchange.

2. Payment Methods

We accept a variety of secure payment options for your convenience, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as available on our website

When you enter your payment information, you authorize us to charge the specified payment method for the total amount of your order, including taxes, shipping fees, and any applicable discounts.

3. Shipping and Delivery

Bubtopin offers fast and reliable shipping services to ensure your toys reach you promptly. Shipping costs are calculated at checkout based on your delivery address, the size of your order, and the shipping method selected.

Estimated Delivery Times

  • Standard shipping: 5-7 business days
  • Expedited shipping: 2-3 business days

Please note that delivery times may vary depending on your location and external factors such as weather conditions, public holidays, or carrier delays. While we strive to meet our estimated delivery dates, Bubtopin cannot guarantee delivery on a specific date.

Shipping Costs
Shipping charges will be calculated and displayed at checkout before you complete your purchase. We offer free standard shipping on orders over a certain amount (please refer to our website for the latest promotion details).

International Shipping
Currently, we only ship within the United States. International shipping options may become available in the future.

4. Returns and Refunds

At Bubtopin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of receipt.

Eligibility for Return
To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original, unopened packaging.
  • The return must be initiated within 30 days of receiving the order.
  • Proof of purchase is required (order confirmation or receipt).

How to Initiate a Return
To begin the return process, please contact our customer service team at info@bubtopin.com or call us at (931) 326-0542. We will guide you through the return process and provide you with a return authorization number and shipping instructions.

Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will offer a replacement, exchange, or full refund based on the nature of the issue.

5. Customer Support

If you have any questions or concerns about our products, services, or orders, our customer service team is here to assist you. We offer support via the following channels:

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (EST).

6. Changes to Sales Policy

Bubtopin reserves the right to modify or update this Sales Policy at any time without prior notice. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly. We encourage you to review this page periodically to stay informed about our latest policies.

Effective Date: November 27, 2024

Bubtopin Refund & Return Policy

At Bubtopin, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward return and refund process.

Effective Date: November 27, 2024

1. Return Eligibility

You may return any product within 30 days from the date of delivery, provided the item is unused and in its original packaging. The following items are non-returnable:

  • Opened or used toys
  • Items purchased on final sale or with a clearance designation

If you receive an item that is damaged or defective, please contact us immediately to arrange a replacement or refund.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@bubtopin.com or call (931) 326-0542 to request a Return Authorization Number (RA#).
  2. Package the Item: Repack the item securely in its original packaging. Include the RA# with your return package.
  3. Ship the Item: Return the item to the following address:
    • Address: 4300 Tarsus Rd, Palmyra, Tennessee
    • Please note that you are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive your return, we will inspect the item and process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping fees are not refundable, and you are responsible for the return shipping cost unless the return is due to a Bubtopin error or defective item.

4. Exchanges

If you would like to exchange an item for a different color, size, or product, please initiate a return for the original item and place a new order on our website. Our customer service team can assist with ensuring the exchange process is as smooth as possible.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@bubtopin.com or (931) 326-0542. We will arrange for a replacement or a full refund based on your preference. We may request photos of the damaged item to process your claim.

6. Contact Information

For any questions related to returns, refunds, or exchanges, please reach out to our customer service team:

Effective Date: November 27, 2024